Anas Travel only provides airline tickets and is not responsible for any changes in schedule, cancellations, lost luggage or other events related to the flight performance. Such events are solely the responsibility of the respective airlines; therefore any claims that may arise in connection therewith shall be made directly to the Airline.
We are not responsible for booked hotels or rental cars.
1. The traveler's responsibility.
1.0.1 We are a provider of products from airlines and other suppliers, such as hotel agents, car dealers, etc. These distribute the actual number of seats at different prices as we present on our website. The prices and the number of seats we show are completely beyond our control and not something we are responsible for.
1.0.2 If you are in contact with us regarding your order, it is only you as a main booker / booker who is entitled to make changes to your booking. Please have order number and / or booking number prepared by contact
1.0.3 Once the final payment has arrived, and as soon as we have managed your booking, we will send e-mail with information about your order. We usually manage orders within 24 hours from the date of payment.
1.0.4 We reserve the right to technical problems and pricing errors that are beyond our control and reserve the right to contact the buyer within 24 hours on weekdays for any changes made to the booking. In cases where money has been debited card or bank account, multiple banking days may occur before the money is left in the account. Note that this is the bank's rules and nothing we can influence.
1.0.5 When booking on weekends and holidays, we are entitled to return the following working day.
1.0.6 Travel documents are delivered to the e-mail address you provided at the time of booking. In case you wish to have the travel documents delivered by mail, an administration fee will be charged.
1.0.7 We do not accept responsibility for the texts, information, etc. that other parties, such as suppliers, booking systems or travel magazines produce.
1.0.8 If, at or near your destination, an environmental disaster, war action, strike or other incident occurring, which means that the planned trip cannot be completed, we as a mediator cannot be held responsible for this.
1.0.9 Otherwise, Swedish laws and regulations apply
2. 2. Customer responsibility.
2.0.1 As a customer, it is your responsibility to read the terms of reference before purchase.
2.0.2 As a customer, it is your responsibility to verify that you have received confirmation / travel documents within 24 hours or the following day. If you have not received any travel documents, please contact us immediately
2.0.3 As a traveler, you are required to check that you have valid travel documents, passports, visas, short-stay visas, required vaccinations and any other documents required.
2.0.4 You as a customer are required to provide the correct e-mail address and telephone number and carefully read the information we send to you. After ordering and returning home, keep an eye on the email address you entered in the booking, as we usually inform you about time changes by email.
2.0.5 It is very important that you provide a correct e-mail address as we are not responsible for the consequences of incorrect information or if your personal spam filter or folders shed the emails we send
2.0.6 Before completing your booking and pay, you as a customer are required to check that all information such as dates, times, itinerary, destination and that all travelers' names etc. are correct. All first names and surnames must be written in the order they are in the passport and the spelling must be identical.
2.0.7 As a customer, you are required to claim an error or lack of space to help us correct the problem. See also item 10
2.0.8 As a customer, you are required to provide important information that may be crucial for you to complete the journey before booking
3. 3. Order
3.0.1 Minimum age for booking travel on our website is 18 years.
3.0.2 We cannot handle bookings with single traveling children / adolescents under 18 years of age.
3.0.3 Your booking is not binding as long as you do not make a payment or choose invoicing.
3.0.4 When selecting payment invoice or payment by Save, the booking will be binding upon acceptance of payment terms even if you have not completed the payment transfer to Save.
3.0.5 The right of cancellation under the Swedish Distribution and Home Sales Act (2005: 59 2 Chap. 3)) does not apply to transport and related services such as accommodation.
4. 4. Payment Specifics for airplane
4.0.1 You must be 18 years to pay on our website.
4.0.2 The payment page shows the terms of payment of your specific order.
4.0.3 If you provide incorrect information, you may also incur costs incurred later. 4.0.4 We do not accept responsibility for payments that have not been incurred due to technical issues beyond our control.
4.0.5 Your order must be completed by the time specified when booking If a purchase is not completed by this time, your order will be canceled automatically.
4.0.6 We use so-called SSL encryption. This protects all payment data including. Card numbers against unauthorized persons being able to read these.
4.0.7 For information about payment method, see Payment information
5. 5. Prices
5.0.1 Prices include taxes and fees that are known at the time of booking and are included in the booking.
5.0.2 Additional costs for luggage, seating and check-in may apply depending on airline and price category.
5.0.3 Local taxes may occur, such as city tax or airport fee. These are paid locally on their own.
5.0.4 Suppliers of airplanes, hire cars and hotels have different purchase requirements at different prices.
5.0.5 As an intermediary, we reserve the reservation for any price and ticket changes from airlines and / or other providers such as hotel agents and car rental companies.
5.0.6 In case of a flight change, transfer costs may occur which are not included in the price of the trip.
5.0.7 For long transit, accommodation or other compensation will not be included.
5.0.8 If you make a booking at a time when we are unable to complete your order with the supplier, we reserve the right to return with any price increase or refund. You will be informed about this within 24 hours or the following business day after the booking.
6. 6. Unbooking / Change
6.0.1 If the airline, hotel or car rental allows rebooking or name change, there will be an administration fee for this change in addition to the supplier's fee.
6.0.2 Changes must be made in good time before departure / return, but no later than two working days prior to the completion of the trip.
7. 7. Cancellation
7.0.1 If you cancel your trip before you have chosen invoicing or paid your order, there will be no costs for this.
7.0.2 If you cancel your trip after you have chosen invoicing or paid your order, the following applies: If you have not signed a cancellation policy, no refund will normally be made. Except where other terms appear in connection with the booking. In case you have to cancel your trip and have not signed cancellation protection, we will of course try to help you get back as much as possible of the travel price at an administration fee. If you have signed a cancellation policy, you can cancel your trip according to the current cancellation policy.
7.0.3 You cannot cancel a paid trip via the website. This must be done by telephone or mail.
7.0.4 If you do not use the trip (so-called "No-show"), your return trip will be automatically canceled by the airline. In these cases, airlines do not make a refund.
7.0.5 If you do not find yourself in time in the right place or choose not to use all or part of the order, no refund is possible.
8. 8. Passports, visas and vaccinations
8.0.1 As a traveler, you are required to have a valid passport, visa, visa to stop, necessary vaccinations and any other documents required.
8.0.2 If children under the age of 18 must travel with other adults than their parents / guardians, alone or parents / guardians have other surnames than the child, you should note that certain destinations require written consent from the guardians. For further information, please contact the supplier or embassy for the country in question.
8.0.3 We do not accept liability for additional costs affecting the traveler in connection with a visa application being rejected. It is each country's respective embassy or consulate dealing with visa children. Travelers who do not have approved travel documents may be refused boarding or entry.
8.0.4 As a traveler you are responsible for all costs incurred due to the shortcomings in the above formalities
9. 9. Travel insurance
9.0.1 We recommend anyone who shrimps abroad to have a form of travel insurance, as protection against unforeseen incidents
10. 10. Deviations or defects in the product / Correction of errors
10.0.1 If everything has not been satisfactory, try the problem on the spot. If you do not immediately address the problem, it means that we will not be able to help you correct the mistake, and then it's hard to get compensation when you get home. You address the error on the spot or contact the respective supplier. Contact information is usually found on your voucher.
10.0.2 If the issue has not been resolved on the spot and you will make a complaint, you must complete this form within two months of your return, unless there are serious causes. In cases where you wish to advertise something that has happened in connection with transportation, such as lost luggage, canceled flights or other circumstances beyond our control, this complaint must be addressed directly to the affected carrier.
10.0.3 If the traveler pays for an upgrade or purchase of another service on the spot without first contacting the supplier, the supplier will not approve the refund of these costs. The transaction is then regarded as a binding agreement directly between the traveler and the supplier on the spot.
10.0.4 If you are not satisfied with our way of dealing with your problem, please contact the General Complaints Board in Sweden (ARN), an impartial institution whose decisions we always follow. However, we ask you to give us a chance to correct the problem before you reach ARN. Contact ARN via www.arn.se or the General Complaints Board Box 174, 101 23 Stockholm, Sweden EU Commission website
11. 11. Airline dissemination
11.0.1 The flight agreement is drawn between you as a customer and the airline. We act only as a broker and are therefore not parties to the agreement.
111.0.2 Airlines are responsible for the proper implementation of the transport. Any defects in and / or complaints about transportation or baggage handling must be addressed directly to the airline.
11.0.3 All flight times indicated are preliminary, as are the times that accompany the booking confirmation. It is the responsibility of the ordering party and the traveler to keep an eye on the rules of transport provided by each airline on their websites.
11.0.4 As a traveler, you are responsible for controlling your flight information for both your departure and departure by signing in with booking number and surname on tripcase.com
11.0.5 Times are local in the country you travel to, from and to. You as a customer are required to provide the correct e-mail address upon booking and to check this in case we send information regarding any time changes.
11.0.6 We reserve the reservation for any changes and canceled flights.
11.0.7 The airline reserves the right to change the booking within 24 hours after the booking has been made. Should there be a change in price, we reserve the right to return with a price increase or, if you prefer, a refund. You will be informed about this within 24 hours or the following business day after the booking.
11.0.8 Child prices are offered at most airlines for children who are 2 years old and not yet 12 years old. As infants (infants) children are considered (before the trip is completed) not yet 2 years old.
11.0.9 We cannot handle bookings with single traveling children / adolescents under 18 years of age.
11.0.10 We are not responsible for incorrect information from the airline regarding any stopovers, as well as missed flights due to the fact that the traveler has not noticed time change.
11.0.11 If you have chosen to book a trip consisting of two single tickets, it means that if one flight for some reason is not completed as planned, the other flight will not be canceled / changed automatically. You then have the responsibility to rebook the ticket. You may incur additional costs.
11.0.12 If you as a traveler have a double booking, the airline can cancel the trips. This also applies if bookings have been made with different travel agencies or directly from the airline. We do not bear the responsibility for cancellations that airlines do in these cases and do not stand for any additional costs that may arise.
11.0.13 Transport at airport shifts is not included in the ticket price and is paid on your own like overnight stay on long transit.
12. 12. Flight times / Time changes
12.0.1 All times are always specified in local time for each country. Airlines sometimes change their schedules at short notice. If we receive information from the airline about time changes, we will inform travelers about the change by email.
12.0.2 We are not responsible for the airlines' time changes or canceled flights. If the traveler is injured, claims must be made directly against the airline. A change of time does not entitle you to price deduction, compensation, damages or other compensation from us.
12.0.3 If the airline declines your flight without offering alternative flights, we will refund the amount of the canceled ticket.
12.0.4 If, however, the airline declines your flight but offers you to choose between alternative flights or cancellations, we will follow the airline's guidelines for cancellation charges. If you choose to cancel, we will charge an administration fee.
12.0.5 In case your trip is subject to a change of time, you will usually be informed about this by e-mail containing the new schedule. It will be sent to the email address you provided at the time of booking. As a traveler, you should therefore regularly check if you have received an email from us. Flight information for your trip must also be checked by logging in with booking number and surname on www.tripcase.com. This should also be done before returning home.
12.0.6 If the time change results in a late arrival to the destination, you are responsible for contacting any hotel or car rental provider regarding this. In the event that you have booked a separate connection trip, we are not responsible for any unauthorized connection.
12.0.7 We are not responsible for any e-mails that for some reason do not reach the recipient (such as spam filter).
13. 13. Luggage
13.0.1 For precise information about luggage on your journey, we refer to the airlines' own rules and regulations, which can be read on the respective airline's website.
13.0.2 If canceled, the airline will not refund the cost of your booked baggage.
14. 14. Seat in airplane
14.0.1 For precise information about seats on your journey, we refer to the airlines' own rules and regulations, which can be read on the respective airline's website.
14.0.2 If canceled, the cost of your booked seat will not be refunded.
14.0.3 The airline reserves the right to change your seat.
15. 15. Provision of hotels
15.0.1 When booking a hotel, you have the responsibility to print and bring voucher. A voucher is your proof of booking and payment and must be handed to the hotel on arrival.
15.0.2 If you expect to arrive late at the hotel, you are responsible for informing the hotel about this. The hotel reserves the right to delete your booking if late arrival is not notified in advance.
15.0.3 Hotel reservations cannot be guaranteed, but are just wishes.
15.0.4 Hotels are nonrefundable, except for the hotels presented with "Free cancellation" or similar in the booking flow.
15.0.5 If everything has not been satisfactory, try to solve the problem on the spot. If you do not immediately address the issue, it means that we will not be able to help you correct the error, and then it's hard to get compensation when you get home. You address the error on the spot or contact the respective supplier. Contact information is usually found on your voucher.
16. 16. Provision of transfer
16.0.1 You are responsible for reading the terms that apply to your transfer. These vary depending on destination and way of travel. The terms can be seen on your voucher.
16.0.2 When booking a transfer, you are responsible for printing and shipping voucher. A voucher is your proof of booking and payment and must be handed to the carrier.
16.0.3 We reserve the right to return 24 hours after booking or the following business day if your transfer could not be confirmed. Full refund for the transfer applies in these cases.
17. 17. Rental of vehicles
17.0.1 You are responsible for reading the product information that applies to your booking. Terms vary depending on destination.
17.0.2 When booking a hire car, you have the responsibility to print and bring voucher. A voucher is your proof of booking and payment and must be displayed upon pickup.
17.0.3 When picking up the car, you must show a credit card in the driver's name, and the car rental will make an amount as a deposit.
17.0.4 If the rental car is on request, we will return to you soon after ordering.
17.0.5 Wanting options such as snow chains, children's seats or anything else is payable on site and can never be guaranteed.
17.0.6 In the event of unauthorized pickup, try to solve the problem on the spot. If you do not immediately address the issue, it means that we will not be able to help you correct the error, and then it's hard to get compensation when you get home. You address the car rental error or by contacting the number stated on the voucher
18. Conditions for registering and processing personal information about customers
You may exercise your rights at any time in accordance with the applicable personal data law. When you retain your personal information, you are entitled to the following:
• You have full knowledge and understanding of how we handle the personal information and data you provide us