Anastravel protects your privacy and it is of utmost importance to us,
What is a personal information and a personal information officer
Personal data is all information that is directly or indirectly attributable to a living person, eg name, social security number, postal address, telephone number or e-mail address. A personal information officer is the actor who alone or together with others determines the purpose and means of processing personal data.
The Danish company Anastravel S.M.B.A is the personally responsible person responsible for processing the personal information we collect from you on this website. We will be your main contact and it is for us that you address you regarding questions and to exercise your rights.
Necessary handling of personal data and handling by consent
Anastravel will exclusively process your personal information in order to live up to our agreement with you (ie to manage and convey your booking or
ensure delivery of your purchase) because you have given your consent to comply with legal requirements or other legitimate interests. In cases where the treatment is based on your consent, you are entitled to revoke this at any time by contacting us. If you revoke your consent, we will delete the personal information and discontinue the treatment that was subject to the consent. However, the same personal information may be treated both on the basis of consent and on the basis of the completion of the agreement or because the disclosure is necessary to comply with other legal obligations or legitimate interests. This means that even if you revoke your consent and the treatment that was based on the consent terminated, personal information may still remain with us for other purposes.
ow we collect personal information and what information we collect
Anastravel collects personal information directly from you through your use of our digital services, as well as from third parties.
In connection with booking or purchase
When you book a trip or buy another product or service through Anastravel, we collect personal information from you to complete your order. This may include information about names, personal numbers, gender and contact information for both the person who completes the booking or the purchase, and for other travelers. In connection with this, information about the purchase, such as order / booking number, is also stored / purchased, when and where the booking / purchase was completed, and payment information. If you comment or wish for example diet or accessibility customization in connection with your booking, this will also be stored to manage the services you order through us.
In connection with personal contact
We may collect personal information from you when you contact us, for example, in store, via customer service, via email or forms, via chat, by phone, in connection with events or competitions, or in other ways. In addition to your inquiries or your feedback, we also collect the personal information needed to answer your question or handle your errand such as name, order / booking number and contact information. We may also collect other personal information that you choose to provide to us, such as information about allergies, food preferences, health status or other information about you or other persons on your journey or booking, in order to manage the services you order through us.
By using our digital services
If you consent to marketing or become a member of our customer club
If in connection with your booking, on our website or in contact with our stores or our customer service, you have agreed to receive marketing and / or have become a member of Anastravel Customer Club, we will collect your email address to send e- mails and other digital marketing for you. When interacting with digital marketing (for example, opening or clicking in emails or digital ads), we also collect information about these interactions, and if you provide information that enables us to identify you, we gather information about Your usage pattern with other information we have collected about you. If you choose to participate in our customer surveys, we can also save your responses from these.
From third parties
When booking and contacting us in various errands, it appears that a person handles personal information about one or more other persons in a travel company. If you have not completed a booking, but someone else has made a booking in which you enter, we collect personal information about you from that person. The same applies if someone else has been in contact with us on your behalf.
If you have booked a trip or purchased a service through Anastravel, we may exchange information about your trip with the travel company or companies that are required to carry out the journey or company (s) to provide the requested service.
In order to keep your personal information accurate, we supplement and update your personal information through obtaining from private and public records. This applies, for example, to address information and social security numbers.
Handling of personal data
In addition to what has already been stated in the previous paragraph, we use your personal information for the purposes described below.
Delivery and administration of ordered services and products
Anastravel treats your personal information for the mediation, administration and delivery of your booked services and products, ie. in order to complete the agreement with you. This includes booking and paying services from travel companies and other suppliers, issuing travel documents and managing changes. The administration also includes the use of your information for accounting, settlement and auditing.
We use your personal information before, during and after your trip to provide you with the service you are entitled to in accordance with the agreement you have entered into with us. We may use your personal information such as name and order / booking number to identify you and your trip, and your contact information such as email address and phone number in order to contact you with questions and information. We may also use all other personal information we have collected about you to handle your question or your errand, depending on what is relevant in each case.
Communication and information
Once you have booked a trip or booked a service through us, we use your personal information for broadcasts such as booking confirmations, payment reminders, payment confirmations, as well as information about, for example, deviations and offers related to the trip or service. Such communications are made to the contact information provided in connection with the booking, especially the e-mail address and telephone number.
Marketing and personalization
f you have agreed to receive marketing, we may also use your personal information to send targeted marketing to you via email or other digital channels and apply your booking history, your usage pattern, and your preferences to customize the content of the promotion for to give you the offers that we think are most relevant and interesting to you just. You can interrupt such marketing at any time by clicking on the unregistered link that is in our email marketing or by contacting our store.
Development of services, service and business
We use the information we collect about our customers to judge, develop and improve our services and services, to educate our staff, and to counteract deficiencies and to improve security by, for example, detecting and discouraging abuse of the services, fraud and other crimes. This treatment makes Anastravel on the basis of an interest weighing since this helps us ensure that you can safely use our services and that our service is continuously improved. For these purposes, we mainly use anonymous or anonymized information at aggregated level, but we may also use personal information that we have collected, if applicable. In order to improve our services and our service, we can also contact you for market research purposes.
Legal requirements Legal requirements
Finally, processing of your personal information can also be done in order for us to fulfill obligations in accordance with laws and regulations, for example regarding security, statement and complaint.
Disclosure of personal data
Anastravel is a provider of travel and services and in order to manage and deliver the products and services that you book or buy, we must share your personal information with travel companies and other companies that provide the services.
Since Anastravel provides travel to the whole world, many travel companies provide travel (eg airlines, hotels, car providers and service providers) outside the EU / EEA area (EU member states, Norway, Iceland and Lichtenstein). This means that personal data can be transferred to companies in these countries for the same purposes as described above.
In order to drive and develop our business and to provide you with better service, offers and communication, we make use of various IT services, IT systems, communications solutions, customer and errand management systems, analysis and investigation tools, payment solutions and collaborators, as in Certain cases store and process personal data.
All transfers are made with the goal of meeting the purposes of processing your personal information in accordance with the above description. We take all reasonable legal, technical and organizational precautions to ensure that your personal information is handled securely and with a sufficient level of protection when transferring or sharing with third parties. In the event that we transfer personal data to a vendor who is our personally identifiable information, we always make the necessary arrangements to ensure that we retain control of your personal information and that they are handled in accordance with the law with the highest level of security of our personal data protection.
Links to other websites
Anastravel websites, e-mail broadcasts, and other services may contain links to websites operated by other companies and organizations that have their own Personal Information Policy. Features on our websites may also be linked to social media such as Facebook or Google, which also has their own Personal Information Policy. Please be sure to read carefully the terms and conditions of your personal information policy before submitting personal information to another organization's or another company's website, as Anastravel is not responsible for how these organizations treat personal information that you provide to them.
Storing personal information
If you have consented to marketing, your personal information will be retained until you revoke your marketing authorization. You can revoke your marketing authorization at any time by clicking on the unregistered link that is in our email marketing or by contacting our stores or our customer service.
Even if you have not consented to marketing, the personal data we collect during a booking will be saved until three (3) years have passed your last booking. This means that if you do not make any new bookings within three years, your personal information will be deleted from our customer database.
In case you have called us, we can save call logs and any recordings of your phone call for up to 1 year.
In cases where we store personal data to comply with legal requirements, such as the Bookkeeping Act, it is the statutory requirements that determine how long we store your information.
The same personal information can be stored in several different locations for different purposes. This may mean that an information deleted on a system where it is no longer needed can still be found in another system, where it is stored for another purpose and still necessary.
Protection of your personal information
We understand the importance of protecting and managing your personal information. We take appropriate safeguards to protect your personal data from loss or unauthorized access, use, change or deletion. We continuously work with "built-in data protection and data protection by default" continuously assesses the risks of the personal information processing that takes place and takes the necessary safeguards to reduce the risks. We continuously train our staff in data protection issues, and our employees also have strict instructions on handling all personal data in accordance with applicable Personal Data Protection. Within Anastravel we have a data protection agent.
Anastravel is responsible for the processing of your personal information in accordance with the correct laws. At your request or on our own initiative, we will correct, erase or supplement information that is found to be incorrect, incomplete or misleading and we will permanently delete personal information when we are not entitled to continue processing them for legitimate purposes.
You are entitled to request that your personal information be supplemented, corrected and in some cases deleted. You also have the right to request that the processing of your personal information be restricted to certain purposes, as well as the right to object to the treatment (for example, if you are unsure whether the personal information is correct or whether the treatment is legal).
You are also entitled, through a written, signed application, to receive a registry statement from Anastravel free of charge, including, for example, what personal information is registered about you, the purpose of the treatment, and to which recipients the information has been delivered or to be disclosed.
If you do not wish Anastravel to process your personal information for direct marketing, you may, at any time, revoke your consent by unsubscribing to our e-mail marketing or by contacting us. Once we have received your revocation, we will cease processing your personal information for the purpose you gave your consent.
Contact and complaints, etc.
If you believe that we or any other company processes your personal information in violation of the applicable data protection laws, please contact the Data Inspectorate.
To request registration from Anas Travel, please contact our data protection agent at the following address: ????
Anas Travel S.M.B
Submit your application in writing with a copy of valid ID as well as your original signature.